INTERNATIONAL SHIPMENTS
With overseas shipments, unfortunately it is far beyond our control once it leaves Japan Damage or losses may be incurred with foreign shippers, with customs and during agricultural inspections or quarantine. Unfortunately, delays are common. We will however work with you to resolve all issues ..
International plant shipments are usually sent by Express Mail Service where available.
Live arrival is not guaranteed.
It takes about three weeks to ship.

PAPERWORK INITIATION
Pulling your order
Cleaning and preparing the plants to ship
Wrapping the plants --typically individually for protection
Packing the plants --New boxes with appropriate clean packing 
and insulation

Paperwork: includes your initial order, a pick sheet, and an invoice (except for a phytosanitary certificate).
Preparing: a plant to ship includes inspecting and cleaning, securing the compost in the pot with paper and tape or wrapping the root ball in plastic or bare-rooting the plants as may be required. The plant is then wrapped in paper.
Packing: is done in new boxes for all plant shipments, with shredded paper added to fill voids and insulate the box. 

PHYTOSANITARY CERTIFICATE
All plants shipments overseas require a phytosanitary certificate from Japan, which presently costs 5000JPY. 
That will be automatically added to the total amount due at the time of settlement.

​SHIPPING COST
The shipping cost will be automatically calculated and added to your order when you pay for it.
No refunds or additional charges will be made in the event of overages or shortages.

Do you have any other questions?
Don't hesitate to contact us using the contact form!